What you will learn and how you benefit
Learn how AI enhances customer service, retail, and hospitality through chatbots, booking systems, personalised services, and dynamic pricing.
Discover how AI-powered robots and systems improve safety, streamline operations, and manage resources in industries like manufacturing, agriculture, and construction.
Explore AI’s impact on office work, automating tasks, smart scheduling, and providing personalised career development tools.
This course is for anyone who wants to understand how AI is transforming the work place, especially in customer service and hospitality.
Understand how AI improves customer service in retail and hospitality:
See how AI chatbots and assistants quickly answer customer questions, automate simple tasks, and call in humans for more complex issues.
See how AI automates tasks in manufacturing and agriculture:
Learn how AI-powered robots improve safety, handle repetitive tasks, and keep production running smoothly with little human help.
Explore how AI personalises experiences in hospitality and retail:
Find out how AI uses customer data to offer tailored services, like customised recommendations and room preferences.
Learn how to boost productivity and decision-making with AI:
Learn how AI analyses customer feedback, spots trends, automates routine tasks, and helps businesses make better decisions to increase efficiency and create new opportunities.
PREREQUISITES
Is previous knowledge required?
You’ll need your AI Skills Level 1 and 2 badges in order to progress to Level 3. But don’t worry, our bite-sized modules make it easy for you to learn even if you only have a few minutes a day!
Level 1
This is where you’ll start your AI journey. It will give you the understanding of Artificial Intelligence required to move to the next levels.
Level 2
You’ll need your AI Skills Level 1 badge in order to progress to level 2. You’ll step up your AI knowledge.
Level 3
You’ll need your AI Skills Level 1 and 2 badges in order to progress to Level 3.
OUTCOMES
What will I get at the end?
Once you complete AI Skills Level 3, you will:
Know how to work alongside AI in the workplace
You will be confident in understanding how AI is changing the workplace, especially in customer service and hospitality.
Earn your Level 3 badge
You’ll receive your AI Skills Level 3 badge, which you can add to your CV and LinkedIn profile, to let potential employers know you’ve mastered the AI basics that they’re looking for!
Unlock new content and courses!
By completing AI Skills Level 3, you will have completed all of our AI Skills content, allowing you to unlock new courses, so you can continue on your learning journey.
Ready to boost your career?
See our other courses
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